Shipping Policy

Total Delivery Time = Processing Time + Shipping Time

All estimated delivery times are approximate and for reference only. Nevaye currently ships to addresses in the United States. We don't deliver to PO boxes.

Processing

Processing begins on the date you place your order. Orders are typically processed within 1–2 business days. Once your order is processed, it will be shipped and you'll receive a confirmation email with your tracking link.

Shipping

Please note: shipping times may be affected during public holidays, when couriers limit their operations. Incorrect address details and other issues may also cause a delay in delivery.

Tracking Your Order

After placing your order, you will receive an email confirmation. Please check your spam folder if you did not receive it. You can also request your tracking details on our Track Your Order page.

Changing Your Address

We cannot change the delivery address once your order is in transit. If you need to change it, please contact us within 12 hours of placing your order at support@nevaye.com.

Backorders

Should an item become unavailable after you place your order, we will notify you by email. The out-of-stock part of your order will be canceled and refunded unless we hear from you within two business days.

Cancellations

You can cancel your order at any time before it has been dispatched. If your order has already shipped, please refer to our Refund Policy.

Unexpected Delays

Delivery may sometimes take longer than the standard shipping times stated here. Please contact us if your package is taking too long to arrive and we will help you resolve it.

Parcel Damaged in Transit

If your parcel arrives damaged, please contact our customer service within 5 days of delivery and we will arrange a free replacement.

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday: Closed
Public holidays: Closed

Questions? Email us at support@nevaye.com