Refund Policy

30-Day Money-Back Guarantee

By submitting a request through Nevaye, you agree to the conditions listed below. We made these arrangements to ensure you are fully aware of our return procedures.

We have a 30-day money-back guarantee, which means you have 30 days after receiving your item to request a refund if you are not satisfied with your results.

Return Conditions

To be eligible for a return, please contact us within 30 days after delivery. You'll need your order number or proof of purchase. Items returned to us without first requesting a return will not be accepted. Any item returned more than 30 days after delivery is not eligible for a refund.

How to Start a Return

To start a return, email us at support@nevaye.com. Our Customer Care Team (Mon–Fri, 9:00 AM–5:00 PM EST) will confirm your return and send you the return instructions and return address. Please do not send items back without contacting us first.

Returns are shipped back by post. We recommend using a trackable shipping service to make sure your return is received.

Return Shipping Costs

You are responsible for the cost of return shipping if you simply changed your mind. If you received a damaged, defective or wrong product, we will cover the return or send you a replacement free of charge.

Damages and Issues

Please inspect your order when you receive it. Contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Subscription Orders

If you are enrolled in a subscription, each recurring shipment is treated as a separate purchase and is covered by the same 30-day policy. To cancel future shipments, contact us at support@nevaye.com at least 48 hours before your next billing date, or use our Manage Subscription page.

Exchanges

We only exchange damaged, defective or wrong products. If you need an exchange, please contact us at support@nevaye.com.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be refunded within 7 to 10 business days on your original payment method. Shipping costs are not refundable. Please remember it can take some time for your bank or credit card company to process and post the refund.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again, then contact your credit card company. If you've done this and still have not received your refund, please email us at support@nevaye.com. We reply within 24 hours.

Questions about our refund policy? Email: support@nevaye.com